The NHS 111 telephone number operates 24 hours a day, 365 days a year and is the telephone number to dial for non-emergency health care.
It does not replace:-
- Calling your GP surgery within hours Monday – Friday 08:00-18:30
- The emergency 999 number which must still be used in life-threatening situations
Patients may need to call the NHS 111 service for a number of non-emergency reasons, such as an urgent, non life threatening medical concern about yourself or someone else.
- An urgent, non life threatening medical concern about yourself or someone else
- To find your nearest GP, dentist or optician
- Where you have a question about your health when your GP surgery is not open
By calling 111 you will be directed to the most appropriate service that meets your needs.
- All calls to NHS 111 are free, even from mobile phones
- The service is available 24 hours a day, 365 days a year
- 999 is still the number to ring in a life-threatening emergency
- When you dial 111, you speak to a team of highly trained call advisers
- They are supported by experienced clinicians
- Call advisers use a clinical assessment system to assess your needs
- They will also determine the most appropriate course of action and direct you to the right place, first time.
- Information, advice and reassurance that will help with self-care
NHS 111 does not replace the usual direct contact you have with your GP, dentist, pharmacy or other primary care service. For less urgent matters you should still contact your GP surgery direct.
Patients who are under the care of community health services or mental health services should continue to use the number they have been given for their specific treatment.
Please complete and return the patients’ feedback form below when you want to highlight an issue with the 111 service.
NHS 111 Service Patient Feedback and Complaints Form (Word document)