The East of England Ambulance Service NHS Trust was created on July 1, 2006 and serves the counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. It provides a range of services, but is best known for the NHS 999 emergency service. For more information about the Trust, what to do in a medical emergency and how to get involved locally visit the website www.eastamb.nhs.uk
The trust area is made up of:
- More than 5.9 million people
- 7,500 square miles
- 19 Clinical Commisioning Groups
- 17 acute trusts
- One health authority
In 2013/14 the trust:
•Received 912,474 emergency calls
•Handled more than one million non-emergency patient journeys
•Delivered primary care services to more than 450,000 patients
•In addition to emergency and non-emergency ambulance provision, we provided GP out of hours care in Norfolk.
Its resources include:
•323 frontline ambulances
•200 marked response cars
•208 non-emergency ambulances (PTS vehicles)
•42 HART/Major incident/Resilience vehicles
•83 ambulance stations and response posts
•Three emergency operations centres (EOCs or control rooms)
•Over 4,000 staff and more than 1,500 volunteers
•And a total income in 2012/13 was more than £235 million.
Make the Right Call
The trust’s The Right Call campaign now takes centre stage to explain how 999 calls are handled and prioritised. It focuses on how the ambulance service makes the right call for patients by assessing and grading each one for the right response time, and encourages people to make the right call for their medical need there and then. Find out more on the trust website by clicking here.
In a life-threatening emergency
Always call 999 if someone is seriously ill or injured, and their life is at risk.
Examples of medical emergencies include (but are not limited to):
- chest pain
- difficulty in breathing
- severe loss of blood
- severe burns or scalds
- fitting or concussion
- severe allergic reactions
When it’s not a life-threatening emergency
If it is not a life-threatening emergency and you, or the person you are with, do not need immediate medical attention, consider other options before you dial 999:
- Look after yourself or the patient at home. If you cannot stay at home, see if family or friends are able to help
- Talk to your local pharmacist
- Visit or call your GP
- Ring 111 for non-urgent calls
- Visit the NHS Choices website
- Make your own way to your local A&E department, walk-in centre, minor injuries unit or urgent care centre. (arriving in an ambulance does not necessarily mean you will be treated more quickly)
999 is a lifeline, choose the right treatment for your needs and allow The East of England Ambulance Service NHS Trust to make sure that they are able to help people who need them most.