The aim of the approach adopted by the CCG is to develop an integrated process of involvement so that it is ‘right first time’ and adds value to CCG commissioning. Different methods of involvement will be used to seek advice and secure the confidence of patients and the public that their views are integral to the development of the highest quality of health care for patients and carers in West Suffolk.
Engagement of the public and patients in their local health services is of benefit to all:
- Health with improved outcomes, patient experiences, shared decision making and making services more responsive
- Social and political involvement in planning, monitoring and improving health services can lead to better relationships between stakeholders
- Moral engagement in the services is seen by many to be a moral right
- Business It can make good business sense by increasing quality and effectiveness and reducing cost
- Legal The CCG has a statutory duty to engage as part of the authorisation process.
What is engagement?
- Giving information
- Getting information
- Forums for debate
Embedding of engagement in West Suffolk
Engagement with members of the public and patients is integral to the work of the CCG. The CCG adopts a number of processes to help embed the integration of engagement: