Following the #averydifferentconversation work, we’ve been working with co-production partners and experts by experience to really improve our crisis pathways so that we’re better meeting the needs of people.
We’ve been trying to listen to what the current issues are within the crisis pathways to support the prioritisation of some of that work. One of the things we know has been difficult is access to services when someone is in crisis so we have implemented our Frist Response Service which allows all service users, regardless of age, regardless of need to access support if they feel they need something immediately.
By the end of the year, we’re hoping that psychiatric liaison will be a 24 hour service within both acute hospital which mean that there will be no transition points and handing over to other teams hopefully improving the timescales and service that the public will get.
The next steps for the crisis pathways is really to embed some of the changes in and to create a continual cycle of improvement, where we are listening and learning from things that we’ve implemented and where we’re really keen to work as a wider system, so not just health care, but with our ambulance colleagues, police, social care colleagues so that we really create a system response to peoples crisis needs.
All of this work wouldn’t be possible without our co-production partners and experts by experience they’re really there to make sure we do get it right and to represent the population of Suffolk. However, we still need input it’s a learning cycle so if you do have comments, either you’ve experience the new pathways or you’ve got some comments based on this video please do visit the website and give us your feedback.
You can find more information on the #averydifferentconversation crisis page.