Staff at the Market Cross Surgery in Mildenhall are thanking patients for their continued support – as a delay in upgrading the practice computer system is causing temporary issues affecting the services on offer.
The computer upgrade, which is part of a national NHS initiative to improve the integration of services, was expected to be completed by Friday 30th April but due to technical issues is now not expected to be completed until Monday 10th May.
Practice staff are still on hand to help patients, but delays are inevitable with staff required to record information manually, incoming telephone calls are taking longer to answer and electronic prescriptions are currently not available, with all prescriptions needing to be collected from the surgery rather than the local pharmacy.
Sarah Greatorex, the practice manager, said: “The overwhelming majority of our patients have been very understanding with this unexpected disruption to services and we thank them for their support.
“We are hopeful that the new computer system will be up and running within a week or so and we can get back to providing a full service to all our patients. Once the new system is active it will greatly improve the way our primary care services will coordinate with other community and hospital services.
“In the meantime, we know the delays can be frustrating, and we urge people to be patient and know that staff are doing their very best during this busy and challenging time.”
Dr Godfrey Reynolds, senior partner at the practice, said: “While the surgery of course remains open, we would remind our patients that there are a number of options available to meet their health care needs. Our local pharmacies are a great source of help and advice if you feel unwell and may be able to offer over-the-counter medicine without the need for a prescription. You can access urgent medical help 24-hours a day by calling NHS 111 where you’ll be able to speak to a trained advisor or by visiting the NHS 111 website.
“Inevitably too, once the new computer system is in place we will need some time to catch up with the backlog, but I am confident that we will be able to deal with that. I look forward to getting back to business as usual and give my thanks to the hard-working team at the practice for their efforts over the past few weeks.”