The vision for the new service is that it will make things better for people, for everybody, that’s service users, carers and staff. We’re moving to a service which truly is lead by what the service users and the people that care for them need. It means that it will be easier for people to access services, they’ll be able to access services when they need them, the right people, in the areas where they live and it will mean that staff will be free to be able to provide the type of service that they always wanted to.
The benefits for service users will be that they no longer have to be passed around from pillar to post, they’re not going to get lost in between the cracks, they’re going to be able to get services at the right time when they need it, from the right people, it means they’re not going to have to try and coordinate their own care, their carers aren’t going to have to try and coordinate their care and actually the services that they need at that time, will be available and the specialist services will be able to be brought in to help them so they won’t be passed off to other services. They will have the people that they need come in around them, to support them whenever they need it, the specialists will dip in and out as needed but they will have a trusted professional who will be able to guide them through their journey and support them.
There are going to be lot so of opportunities and benefits for staff through this process and through the implementation of the new service. Staff will not be limited to having to pigeonhole service users and their carers into a certain type of service they will be able to provide truly needs lead care. It means that they will be given the autonomy to do what’s right for their service users, they’re not going to be limited by specifically what is commissioned, in which place and at which time. It means that staff are going to be trusted and so they are actually going to be able to develop continually and provide the services they always wanted for their service users and their carers.
There are a lot of opportunities for staff as well, so there are opportunities right now for them to get involved in the continued transformation of services, there’s opportunities for them to tell us what will work and what won’t, there’s opportunities for them to be able to decide what parts of the service they would like to be involved in delivering. So, for staff it really is a once in a lifetime chance to design and implement a service that will actually meet the needs of service users and their carers.
So, thank you to everybody that has been part of the conversation so far and plea to people who haven’t or those who have already taken part, we still need your voices, we need you to tell us now about what we’ve designed, will it work? Will it make the changes we need? So we need your voices now more than ever right the way through to when full implementation has happened and beyond. We really, really need your help.
You can find more information on the #AVeryDifferentConversation workforce page.